Privacy Policy

Introduction

Kaelith is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and applicable data protection regulations.

We recognize that when you provide us with information about yourself, you trust us to handle it responsibly. This policy outlines our practices and your rights regarding your personal data.

Information We Collect

Personal Information

We collect the following types of personal information when you use our services or visit our website:

• Name and contact details (phone number, email address, mailing address)
• Property preferences and rental requirements
• Employment information (if relevant to tenancy application)
• Financial information necessary for lease processing (income verification, deposit payments)
• Communication records (emails, phone conversations, meeting notes)
• Feedback and survey responses

Automatically Collected Data

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website or search terms used
• Device information and operating system
• Cookie data (see our Cookie Policy for details)

How We Use Your Information

Primary Purposes

We use your personal data for the following purposes:

• Providing property rental services and matching you with suitable properties
• Communicating with you regarding property viewings, lease agreements, and inquiries
• Processing lease documentation and coordinating with property owners
• Maintaining records of our service relationship with you
• Responding to your questions and providing customer support
• Improving our services based on feedback and usage patterns
• Complying with legal and regulatory requirements

Marketing Communications

With your consent, we may send you information about new property listings, service updates, and relevant market insights. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly at [email protected].

Legal Basis for Processing

We process your personal data based on:

• Your consent (which you may withdraw at any time)
• Performance of our contract with you to provide rental services
• Legitimate business interests in operating our services effectively
• Compliance with legal obligations under Malaysian law

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data with:

Property Owners and Landlords

When you express interest in a property, we share relevant information (name, contact details, rental requirements) with the property owner or their authorized representative to facilitate viewings and lease negotiations.

Service Providers

We engage third-party service providers to assist with:

• Website hosting and maintenance
• Email communication services
• Document management and storage
• Payment processing (if applicable)

These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or when necessary to protect our legal rights or the safety of individuals.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of data in transit and at rest
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Restricted access to personal data on a need-to-know basis

While we take reasonable steps to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but remain committed to maintaining robust protection measures.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods include:

• Active client records: Duration of service relationship plus 7 years
• Lease documentation: As required by Malaysian property law (typically 6-7 years after lease termination)
• Marketing consent records: Until consent is withdrawn or 2 years of inactivity
• Website analytics data: 26 months from collection

Your Rights

Under Malaysian data protection law, you have the following rights regarding your personal information:

Right to Access

You may request a copy of the personal data we hold about you. We will provide this information within 21 days of your request, subject to identity verification.

Right to Correction

You may request correction of inaccurate or incomplete personal data. We will update our records promptly upon verification of the correct information.

Right to Withdraw Consent

Where we process your data based on consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing conducted prior to withdrawal.

Right to Data Portability

You may request that we transfer your data to another service provider in a commonly used, machine-readable format where technically feasible.

Right to Lodge Complaint

If you believe we have not handled your personal data appropriately, you may lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

To exercise any of these rights, please contact us at [email protected] with your request and proof of identity.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and collect usage information. For detailed information about our cookie practices, please refer to our Cookie Policy.

You can manage cookie preferences through your browser settings or our cookie consent tool available on the website.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from someone under 18, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by email (if you have provided your email address) or by posting a notice on our website. The updated policy will indicate the date of the most recent revision.